Nautic Global Group Creates New High-Level Customer Service Role
October 5, 2012
In response to increasing boat sales and a rapidly expanding worldwide dealer network, Nautic Global Group has named Natalie Thomas to the newly created position of Director of Customer Service.
Thomas, who has extensive customer service process experience with Harmon Automotive, NIBCO and Delta Faucet Company, will design, implement and oversee customer service initiatives across many areas including parts, sales coordination, warranty and process improvement.
"We are seeing a tremendous increase in business, and that presents all kinds of new challenges," said Jim Orbik, Chief Operating Officer for Nautic Global Group. "In an effort to stay ahead of these challenges and continue to deliver the high level of service expected by our dealer partners, we have created this new position. Natalie will bring a fresh new vision and an incredible amount of energy to this important role."
While individual departments have previously been responsible for integrating customer service programs, Thomas will now oversee all initiatives to ensure consistency and proper accountability. She will be located in the company's Elkhart, Indiana, corporate offices, and will report directly to Orbik.
"It's refreshing to see a company as committed to delivering superior customer service as Nautic Global Group," Thomas said. "I'm excited and honored to be here, and I am ready to hit the ground running to help raise the bar for both our dealers and consumers."